ACS Foundation

About the Company:

We a commercial and insurance law firm with over 60 years' experience and the scale to provide a top-tier level of legal services.

The organization is seeking an enthusiastic and flexible individual who is willing to learn and develop personally and professionally.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and remote assistance.

• Diagnose and resolve hardware, software, and network issues in a timely manner.

• Document, track, and monitor support requests to ensure timely resolution.

• Collaborate with other IT team members to escalate and resolve complex issues.

• Assist in the development and maintenance of knowledge base articles.

• Install, configure, and troubleshoot desktops, laptops, and peripherals.

• Collaborate with vendors to resolve hardware and software issues.

• Assist with projects as required

Qualification:

• Min 1-2 years of ICT Support Experience.

• Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 216 /Office 365, Windows 7 and Windows 1, TCP/IP networking, Windows Server Administration

• Relevant IT Certification or IT Degree

• Strong knowledge of hardware, software, and network troubleshooting.

• Proficient in troubleshooting Windows

• Ability to work independently and collaboratively in a team environment.

This role amounts to $60,000 to $70,000 plus super for a Graduate working full-time for 12 months.