ACS Foundation

About the Company

We are a Multinational Company that provides solutions for our customers in Healthcare, Travel, Legal Services, E-Commerce, Property, Education, Marketing, E-Commerce, ERP/CRM & Cybersecurity.

Qualifications

• Experience as a Solution Architect with a focus on cloud-based contact centre solutions.

• Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.

• Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.

• Experience with integration technologies like APIs, webhooks, and middleware platforms.

• Solid understanding of cloud security best practices and compliance requirements.

• Excellent communication, collaboration, and problem-solving skills.

• Experience with Agile development methodologies is often preferred.

Responsibilities

• Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.

• Provide technical guidance to development teams throughout the project lifecycle.

• Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.

• Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact centre solutions.

• Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.

• Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.

• Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.

• Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.

• Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.

• Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.