ACS Foundation

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location-icon Australia

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Product Support Intern

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

 

About the Role

As an Intern, you will apply your 2nd or 3rd year Bachelor of Science or Engineering coursework to a variety of focused hands-on projects. At the same time, you will gain and apply knowledge about Agilent's industry, infrastructure and products in your assignment. This is developing real world experience in a company that is a leader in the markets it serves.

  • You will become familiar with Agilent product lifecycles and processes in relation to Learning Products and Product Support.

  • Gain technical or scientific knowledge and product expertise to help create "smart" learning products. This includes documentation and HTML Help and Learning systems that are user-friendly and will be used by both customers and the Field teams worldwide.

  • Work collaboratively with multiple project team members from different departments, gaining an understanding of what each member contributes to a project, as well as gather required technical information from R&D and/or Marketing when required.

  • Ensure all collaterals created are relevant and version controlled.

  • Ensure all templates/forms used conform to internal processes and Agilent standards.

  • Be part of a team that creates an experience for our end-use customers and the Agilent Field team to access the exact information when they need it and to enable self-support and product maintenance.

 

Desired Qualifications

  • Completion of 2nd or 3rd year at an accredited 4-year university required in Sciences or Engineering.

  • Adequate Interpersonal skills -- building working relationships, flexibility, assertiveness

  • Highly self-regulated and motivated

  • Excellent communication skills -- written and oral

  • Willingness to learn quickly and autonomously

  • Preferred: Experience with Microsoft Office and Adobe software products

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