Omnify

The Programme

We are seeking a Customer Success Intern who can assist in both managing relationships with North American customers and supporting Customer Success Operations.  
 
This internship offers the opportunity to work with global clients, develop valuable customer success and operational skills, and potentially transition into a full-time role upon successful completion.

What You Will Do

• Assist in managing the customer lifecycle for North American clients, from onboarding to ongoing success. 
• Support customer retention and growth by understanding their business needs and providing timely assistance. 
• Communicate with customers via phone calls, emails, web chats, and text messages, providing product support and answering inquiries. 
• Contribute knowledge base articles, tutorials, and resources to improve customer self-help options. 
• Help identify opportunities for customer testimonials, case studies, and success stories. 
• Support Customer Success Operations by assisting in process improvements, data tracking, and reporting to ensure customer success strategies are efficiently executed. 
• Work closely with the product and sales teams to relay customer feedback and assist in product development. 
• Inform customers about product updates and demonstrate how new features benefit their business. 
• Learn to generate Customer Success Qualified Leads (CSQLs) to support upselling, renewals, and account growth. 
• Assist in implementing and optimizing tools and workflows to enhance the Customer Success team’s performance and operational efficiency.

Required Skills and Abilities

• Currently pursuing or recently completed a degree in a related field. 
• Willingness to work during the specified hours (3 PM to 12 AM IST) to support North American customers. 
• Strong communication skills, both written and verbal, with a customer-first mindset. 
• Highly organized, detail-oriented, and able to manage multiple customer accounts and operational tasks. 
• Enthusiastic about solving customer problems, improving processes, and helping them succeed. 
• Collaborative and able to work well in a fast-paced team environment. 
• Positive attitude with a desire to learn and grow in the Customer Success and Operations domains. 
• Familiarity with tools like CRMs, customer success platforms, and analytics tools is a plus.

Benefits:

• Gain hands-on experience working with North American customers and supporting Customer Success Operations in a dynamic, global team. 
• Develop customer success and operational strategies that can lead to retention and revenue growth. 
• Opportunity to transition into a full-time Customer Success or Customer Success Operations role based on performance.

Work Timing: 3 PM to 12 AM IST. 
Duration: 6 months. 
 
About Us: 
 
Omnify is a Global SaaS platform for small services business.  
 
Hundreds of professionals across the world have been using Omnify to sell and schedule their services online.  
 
Since the launch in 2016, our strategy has centered around building a platform to help businesses manage their scheduling, selling omnichannel and better engagement with their customers.