Adica Insurance

The Role & The Team

As part of our Contact Centre, you will be surrounded by supportive and friendly colleagues.

This is a fantastic opportunity for a recent graduate or someone looking to get themselves into a corporate role, with numerous opportunities for future development.

You will report to one of our Policy Services Team Leaders assisting our customers with their insurance related queries and questions. You will be providing excellent customer service to our Adica customers. 

This opportunity will see you:

• Answering inbound phone calls about insurance policies, including customers making changes to their policies, renewing their policies, and general insurance questions. 
• Ensuring our customers receive efficient and effective service. 
• Ensuring all calls are administered in accordance with relevant laws, regulations and Adica policies. 
• Provide a strong customer experience. 

We have several roles available for permanent full-time positions, with extensive in-person training provided. 

At Adica Insurance, we work in a hybrid working environment, which means you will have the opportunity to work from home 3 days a week and come into the office 2 days a week. 

These roles are based out of our newly fitted out St Kilda Road office. Start date for these roles will be end of May 2025.

Your Skills & Experience

No relevant experience is required for the role, as we provide comprehensive and in-depth training for all successful candidates.

However, it is critical for you to have:

• A genuine passion to assist customers and exceed their service expectations.
• Strong attention to detail.
• Resilience and self-motivation to work remotely.
• The ability to thrive in a fast paced but supportive environment.

Whilst not essential, previous call centre experience will be highly regarded.

What We Offer at Adica

At Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you and were recently certified as a Family Inclusive Workplace:

• A considerable discount on motor vehicle insurance for you and your family.
• 14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.
• Wellbeing leave each quarter and Public Holiday swaps.
• Fantastic Wellbeing Program for all staff.
• Events and initiatives to enjoy throughout the year.
• Reward and recognition programs including company-wide Excellence Awards.
• Access to an Employee Assistance Program 24/7, available for you and your family.
• Flexibility with work location – we offer hybrid working to work from home and in the office.