Customer First

We are obsessed with delivering the world’s best customer-experience.

• You care intensely about what’s important to the customer – quality, time and value
• You take personal responsibility for delivering exceptional, world-class customer experiences
• You team with others to do whatever it takes to be extraordinary in every customer interaction
• You proactively seek, share and action feedback on customer experience
• You constantly search for new ways to improve our customer systems and processes
  
  
  

One Team

We are an elite team, working together with super stars in every position.

• You care intensely about NEXTDC’s success and have a can-do, must-do attitude
• You support, respect and inspire others and ‘That’s not my job’ is not in your vocabulary
• You are an ‘A’ player that thrives on working with other ‘A’ players
• You ask for help when you need it and share information openly and fearlessly to help others succeed
• You hold yourself and your team mates accountable for making the exceptional happen

Bright Ideas

The best way to predict the future is to create it.

• You reimagine everything to find amazing solutions to industry challenges and problems
• You know that if you’ve never failed, you’ve never tried anything new
• Like scientists test hypotheses you find a problem’s root cause with the ‘five whys’
• You search for opportunities to create exponential growth – 10 times faster, better
• You believe invention is the path to breakthrough ideas

The Pursuit of Excellence

We are relentless in our pursuit of excellence.

• You inspire others and are passionately focussed on delivering extraordinary results
• You consistently exceed the expectations of our customers, partners and stakeholders
• You are responsible and accountable for your actions and decisions
• You take personal responsibility for constantly improving and building your skills
• You protect our people and customers by putting safety first

Straight Talk

We don’t talk bullshit, we have crucial conversations, we disagree and then we commit.

• You’re a straight talker, addressing and resolving issues head-on with empathy and respect
• You say what you think even if it is controversial and speak out against passive-aggressive behaviour
• You practice the art of mindful listening and accept feedback so you can better understand others
• You think strategically, and can articulate what we are, and are not, trying to do
• You understand that effective communication is your personal responsibility

Frugal and Cheap

We spend our money where it matters the most.

• You treat the company’s money like it’s your own and invest in the things that matter to customers
• You are focused on getting the very best value for money
• You continually look for ‘one percent’ efficiency gains to drive continuous improvement
• You search for better ways to work so we can invest in and develop our people
• You share cost saving and efficiency stories so we can all learn from your success